Frequently Asked Questions

Customer Service

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 1-800-285-5582 or email cs@geiger.com.

When will I receive my order? (UPS)

You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:

map

For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Shipping Costs

Merchandise pricing does not include shipping. Actual freight charges will be assessed and added to your invoice upon shipment of your order.

Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.